Customer Success Manager
Remote, Full-Time
About UsAre You Watching This?! (RUWT) is the world's leading B2B sports engagement platform. We were founded in 2006 to find exciting games as they're happening—think RedZone Channel, but for every sport.
We use patented algorithms to uncover nail-biting moments like no-hitters, penalty kicks, and overtime thrillers in real-time, and scour TV listings and the web for the best way to tune in. In 2018, we expanded into sports gambling with MetaBet, helping companies monetize these thrilling moments as they happen.
Great brands like DraftKings, FanDuel Sports Network, FOX Sports, Hearst, Sporting News, USA Today, and Wingstop all license our data to engage and excite their customers.
We're a small, fully-remote team that's obsessed with sports engagement. Our North Star is "Luka has 60 points heading into the 4th! Watch now for $0.99 or wager on if he'll beat Kobe's 81 for access to a free live stream!" and our BHAG is driving $1m in revenue in 24 hours.
We're deeply committed to a diverse and inclusive workplace—we know it drives innovation, enriches our team, and improves problem-solving, because of course it does.
About This RoleWe're hiring a Customer Success Manager to support our growing customer base, deliver a smooth onboarding experience, and help customers succeed with RUWT and MetaBet. You'll be the first employee solely dedicated to Customer Success, and will play a key role in shaping customer experience as we scale.
What You'll Be DoingThis role is ideal for a technically strong Customer Success professional who is hands-on, detail-oriented, and passionate about helping customers. You will lead onboarding, manage overall account health, and become an expert on each customer's goals and concerns. You'll also help build the foundation of our CS function, including playbooks, processes, and internal system improvements. Residence in a timezone close to US Central Time and a basic understanding of sports and gambling is strongly preferred.
- Improve onboarding and reduce friction by establishing smooth setup and adoption
- Ensure customers fully understand how to use MetaBet's products and features
- Facilitate renewal preparation and confirm customers have what they need ahead of renewals
- Create scalable CS processes to free up Sales & Ops capacity
- Be the first point of contact for customer questions and help guide them to solutions
- Monitor customer usage to confirm value is being realized
- Run periodic check-ins to share best practices and feature updates
- Track account health and flag churn risks early to the team
- Share common themes to help improve onboarding, support, and product experience
- Help improve customer documentation and contracts
- Contribute to building repeatable playbooks
- Partner with Sales for smooth post-sale handoffs and expansion opportunities
- Support ad-hoc sales & operational tasks like CRM management
- 5+ years experience in SaaS customer success, onboarding, or support
- Curiosity, empathy, and strong active listening skills
- Detail-oriented, organized, and able to manage multiple customer accounts at once
- Solid writing skills and the ability to communicate succinctly
- Experience in adtech, affiliate, media, gaming, or sports betting. A basic understanding of sports and gambling is preferred; a love of sports is a bonus.
- Excited to build structure and processes where they don't yet exist
- A natural project manager who loves creating efficiencies and automation
- A proactive self-starter, comfortable working with smaller, fast-paced teams
- Salary: $80,000+ annually, commensurate with experience
- 401(k) matching
- 100% employer-paid medical, dental, and vision insurance
- Discretionary Time-Off Plan
- Fully remote
- Support for your work-from-home setup
MetaBet is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, generics, disability, age, or veteran status. Must be authorized to work within the US.
To ApplyEmail us your resume and a short cover letter. While you're at it, tell us about your favorite sports moment.
careers+cs2025@areyouwatchingthis.com
Don't See Your Dream Role? Introduce Yourself!
We're always looking for talented people to join our team, so if you don't see a role that matches your experience right now, we still want to hear from you.
Our team is growing, and we start shaping new roles well before they're posted. If you're passionate about working in sports tech and believe your skills would be a great addition, please reach out.
Email us your resume and a short cover letter. While you're at it, tell us about your favorite sports moment.
careers+introduction@areyouwatchingthis.com
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